- Cost Control
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Fidelidade Assistance permanently monitors
claims cost within its internal network of service providers, enabling it to practice
a highly competitive price policy in the markets in which it operates.
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Customer Satisfaction and Customer Loyalty
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Fidelidade Assistance has a highly qualified team experienced
in developing assistance and legal protection packages that best suit each customer, as far as
insurance policies, credit cards and loyalty cards are concerned, providing custom-made services
and strengthening customer loyalty.
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Flexibility and Efficiency
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Fidelidade Assistance extensive services network is
ever-ready to respond to any situation in any location. Our experts will guarantee prompt
and efficient delivery of the services required.
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Quality
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Fidelidade Assistance regularly carries out quality
control checks to all services it offers, which additionally help us monitor customer
satisfaction. All repairs comprise a 6-month guarantee.
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International Network
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Fidelidade Assistance assistance and legal protection
services are not restricted to Portugal. As a partner of APRIL international network, our
services are available throughout the world, supported in a wide network of branches and
representative members operating in more than a hundred countries and interconnected via
the most up-to-date communications systems.
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Advanced Technology
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Being equipped with the latest high-performance IT systems,
Fidelidade Assistance is in direct contact with its
customers, continuously optimizing the speed and reliability of its process management.
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